Lead Change Blog

OCTOBER 4, 2017

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. on a 5-point scale, loses his or her license to represent the Uber brand. Customer loyalty, on the other hand, is the perfect antidote to fickle consumers who will bail on you at the first minor hiccup. But hold on.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

Leading Blog

FEBRUARY 5, 2021

In our book, Relentless: The Forensics of Mobsters; Business Practices , we discovered the leadership principles of organized crime syndicates that forge high-performance teams of very loyal gangsters, incredibly strong brand names and cultures with a long-term perspective and an unrelenting customer focus.

P&L 323

P&L Franchising Leadership Forrester 323

Lead Change Blog

OCTOBER 4, 2017

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. on a 5-point scale, loses his or her license to represent the Uber brand. Customer loyalty, on the other hand, is the perfect antidote to fickle consumers who will bail on you at the first minor hiccup. But hold on.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

Strategy Driven

MARCH 15, 2023

Knowing your customers will help you determine what to name your brand, the locations ideal for business, and the kind of products to sell. Display Your Goods Remember the ABCs of merchandising, i.e., attractive, branded, and captivating. Recruit customer-friendly people with the right personality to reflect your brand’s values.

Retail 122

Retail Tips Succession Management 122