Remove Business Model Remove Credit Rating Remove Productivity Remove Technology
article thumbnail

Using Digital Exhaust to Improve Sales

Harvard Business Review

Their common characteristic: Using digital data exhaust, which is the data generated from the regular activities of a sales force or their customers, to change the behavior of frontline sales representatives in ways that dramatically improve sales productivity and effectiveness. How Digital Business Models Are Changing.

article thumbnail

Badges? We Don’t Need No LinkedIn Badges

Harvard Business Review

At an “ Unconference ” my colleagues and I hosted in Palo Alto last year, Sam Lessin , the Head of the Identity Product Group at Facebook, talked about the way in which human societies evolved trust networks to increase efficiency by connecting with more trading partners and by capturing more information about those partners over time.