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Call Center

Management

Parcell

Unlocking the Mystery Of Successfully Managing Organizational Change

Strategy Driven

MAY 4, 2016

A few years ago when shipping giant United Parcel Service (UPS) adopted the clever marketing slogan “Moving At The Speed Of Business,” it resonated well with the public because keeping up with the pace of change can be incredibly tough. So how do you manage change at the fundamental organizational level? About the Author.

Succession

Succession Management Parcell Call Center

Workforce Analytics Isn't as Scary as It Sounds

Harvard Business Review

MARCH 23, 2012

ready to weigh and measure any parcel of human nature, and tell you what it comes to." The truth is that Gradgrind would make a terrible manager. Once the shining example of call-center customer service, they dropped to nearly last in the industry in customer satisfaction in 2007. Third, how can we improve call-volume?

Metrics

Metrics Parcell Call Center Productivity

Leadership Digital

Unlocking the Mystery Of Successfully Managing Organizational Change

Workforce Analytics Isn't as Scary as It Sounds

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