The Management Thinker We Should Never Have Forgotten
Harvard Business Review
JUNE 24, 2016
Deming believed that we can improve worker performance only when we improve the entire system they work within. Eliminate exhortations for the work force; instead, focus on the system and morale. Eliminate MBO. The point of his red bead experiment is that we often get a false read on workers because we judge them too narrowly.
11 
Let's personalize your content