How to Handle Difficult Conversations at Work
Harvard Business Review
JANUARY 9, 2015
After all, tough conversations “are not black swans,” says Jean-Francois Manzoni, professor of human resources and organizational development at INSEAD. Case Study #1: Be clear, direct, and unemotional. ” Case Study #2: Put yourself in the right frame of mind and show empathy.
8 
Let's personalize your content