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Google's CIO on How to Make Your IT Department Great

Harvard Business Review

In that sense, you might think Ben Fried , Google''s CIO, has one of the toughest jobs in existence. On the other hand, few CIOs can boast a company culture as supportive of technology. Tell me about your role at Google, and what your purview as CIO includes. And that''s the thing that CIOs face right now.

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Shadow IT Is Out of the Closet

Harvard Business Review

Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget. It's just that they're often busy doing what they've always done, maintaining operational systems while reacting to the demands of an increasingly tech-savvy user community.

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Make It Easy for Decision Makers to Approve Your Deal

Harvard Business Review

If you were operating based on rational self-interest one could argue that you would buy as many tickets as possible. Similarly, the role of the dealmaker is to find a way to drive the “cost” of the deal down to as close to zero as possible — so the decision maker can’t possibly refuse to buy that ticket.

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