Avoid These Traps and LOL for Peak Performance
The Practical Leader
AUGUST 10, 2011
In their classic bestseller, In Search of Excellence , Tom Peters and Bob Waterman popularized their finding that effective leaders spend huge amounts of time managing by wandering around (MBWA) with customers, suppliers, and staff. Ivory Tower Visions. An even greater danger is low customer input. notch products or services nobody wanted.
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