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What Not to Do When Business Sours

LDRLB

In terms of rectification, you have to look at the issue in the context of whether the problem is a short-term blip or the beginning of a long-term shift to your business or industry. Do you have the right people in place to minimize its impact or to lead you out of the short-term crisis?

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Balancing Push and Pull Approaches to Improvement

Harvard Business Review

They like the notion of using experienced improvement experts (internal or external) to drive projects with short ramp-ups and delivery times. Using experienced consultants can lower your risk. When the project is over and the consultants leave, the process tends to revert to its previous state.