COO Human Resources Leadership Metrics 
Modern Servant Leader
JANUARY 15, 2015
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Harvard Business Review
AUGUST 5, 2014
To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership. To affect changes in culture, some CMOs are partnering more closely with human resources. “I see far too many data that don’t go anywhere and that’s just a cost.”.
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