Incremental Fixes Won’t Save the U.S. Health Care System
Harvard Business Review
DECEMBER 6, 2016
Only then might we achieve what Price has called “the principle of health care that Americans hold dear: accessibility, affordability, choices, innovation, quality, and responsiveness.” It tallies a net promoter score (a measure of customer satisfaction and loyalty) of 88; the national average for primary care providers is 3.
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