Harvard Business Review

AUGUST 26, 2013

IT is already being asked both to industrialize traditional infrastructures and systems fast to save costs, and to innovate customer experiences and operations with new digital technologies. Company and unit leaders need to ensure that IT is in a leading position on all key digital projects. It requires new modes of operation.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

DECEMBER 13, 2017

” Self-awareness: PMs must be self-aware so as to remain objective and avoid projecting their own preferences onto users of their products. Finally, social awareness ensures the best PMs service their customers with a product that addresses their jobs to be done which is ultimately what drives product market fit.

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

JUNE 17, 2015

Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things. The Future of Operations. After three years of work, the project was abandoned after missing several milestones. Insight Center. Sponsored by GE Corporate.

Productivity 8

Productivity Products Customer Intimacy Software 8