Remove Customer Loyalty Remove Disintermediation Remove Influence Remove Marketing
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How Do Consumers Choose in a World of Automated Ordering?

Harvard Business Review

” The Danger of Disintermediation. Already, consumers are being disintermediated from traditional brand choices via search engine and online retailer algorithms that determine which products are presented to consumers, and in what sequence. .” Influence vs. Affluence. ” Are brands adapting to this new reality?