Customer Loyalty Leadership Operations Performance Review 
Harvard Business Review
DECEMBER 19, 2016
Pursuing cost leadership versus differentiating for value. Leadership is changing — fast. CEOs must be agile and adaptive, operating from a mindset of continual anticipation and appraisal in order to make timely investment decisions and oversee speedy execution. Manage costs — or add value? Insight Center.
Harvard Business Review
AUGUST 15, 2016
The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. The Common Myths About Performance Reviews, Debunked. Carolyn O’Hara.
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