How We Revolutionized Our Emergency Department
Harvard Business Review
SEPTEMBER 26, 2013
A planned doubling of our square footage was derailed by the financial crash, which depleted capital, but in some ways this turned out to be a blessing in disguise. And to achieve our aim of “VIP care for every patient, every time,” we not only had to re-engineer our processes; we had to fundamentally change our culture.
Let's personalize your content