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Why Mission Statements Fail

LDRLB

We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Many companies got their mission statement via something like a focus group, maybe a retreat with senior leaders or maybe a series of meetings from a cross-section of people across the company.

article thumbnail

Why Mission Statements Fail

LDRLB

We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Many companies got their mission statement via something like a focus group, maybe a retreat with senior leaders or maybe a series of meetings from a cross-section of people across the company.