article thumbnail

10 Lessons That All New Business Owners Must Heed In The Modern Era

Strategy Driven

Supporting yourself with FAQs, chatbots, and fair returns policies will also help. Without the right protection, financial and reputational damage will cause you major headaches. For example, food retailers can donate food to homeless shelters. This means offering better payment options and smoother transactions.

Brand 119
article thumbnail

How to Strengthen Your Reputation as an Employer

Harvard Business Review

For example, McDonald’s has an online FAQ about how the company’s food products are made, while Southwest’s Transfarency initiative aims to give customers a clearer picture of the total fare they will pay, with no unexpected fees. Take outdoor apparel retailer Patagonia. Juj Winn/Getty Images.