Follow-up Lean Manufacturing Operations Planning 
Harvard Business Review
SEPTEMBER 26, 2013
A planned doubling of our square footage was derailed by the financial crash, which depleted capital, but in some ways this turned out to be a blessing in disguise. Rethinking the time-honored processes upon which our daily operations depended would require overcoming the complacency that pervades many large academic medical centers.
Harvard Business Review
OCTOBER 16, 2013
and Canada, I have come to the conclusion that health care professionals will continue to struggle to deliver it unless hospitals redesign their internal supply processes, structures, and measurement systems so that staff have the specific materials and equipment needed for patients’ individual care plans, when they are needed.
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