Hammer Loyalty Management Marketing 
Strategy Driven
AUGUST 8, 2012
In order to move to Stage 3, the team must hammer out the performance standards and commitment to achieving them. Stage 4 is where teams come into their own and truly create customer loyalty. They are necessary stepping-stones in the process that leads to high performance.
Strategy Driven
FEBRUARY 9, 2015
Accounting can play a major role in customer loyalty. Big companies hammer their entire workforce to make certain that their customer satisfaction scores are high or higher, when they could be (should be) creating an internal training program that begins with the word wow, and progresses upward from there. Damned automated attendant.
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