Henderson Influence Participative Process 
Lead Change Blog
JANUARY 5, 2017
Today we are pleased to share a post from Rebecca Henderson. The potential for change increases with our participation in the process. One step to success as a leadership level community influencer: If you want things to change, you’ve got to change, too, by modeling the change. Explain the change!
The Practical Leader
MAY 29, 2019
” That’s a key conclusion of a major study by Harvard Business School’s Project on Managing the Future of Work and the Boston Consulting Group’s Henderson Institute. Ask frontline service providers what systems and processes would better help them serve internal partners or external customers. List each point.
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