shorts.005 | Cycle of Success Spiral
LDRLB
MAY 19, 2011
They call this a cycle of success spiral: it seems that the greater the customers’ intention to return to this specific hotel or restaurant for future service, the higher the climate for service among employees, which in turn influences customers’ appraisal of employee performance. Find more great content at www.bretlsimmons.com] Bret L.
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