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Are You Managing Human Capital or Leading People?

The Practical Leader

Is your organization staffed by human capital? ” Phrases like “head count,” “human capital,” and “my people,” dehumanize and objectify. We could push this further and make the same argument for “human resources.” Do you talk about head count?

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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. As we write in “ The Disney Way 3rd edition ”, “a story is for Main Street; a mission is for Wall Street”. In 2005, J.

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