Modern Servant Leader

DECEMBER 30, 2022

Underinvestment in Technology. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. A company of Southwest’s scale does not get this far behind in technology without repeatedly ignoring the advice of their IT department. Invest in Technology.

Airlines 188

Airlines Leadership Short-term Long-term 188

Modern Servant Leader

DECEMBER 30, 2022

Underinvestment in Technology This was the main root of their problem. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. Invest in Technology Too often, information technology and operational tools are minimized as costs to be controlled.

Airlines 130

Airlines Leadership Short-term Long-term 130

Modern Servant Leader

JULY 10, 2012

However, Shockley becomes increasingly frustrated with Bell Labs management team who passes him over for executive promotions, due to his abrasive leadership style. William Shockley Unhappy at Bell. William Shockley contributes to the development of the first transistor while at Bell Labs in 1947.

IPO 197

IPO Leadership Letter Information Technology 197