Harvard Business Review

JUNE 13, 2018

As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. At a leading global logistics company, for example, the business rules in a claims process suggested that decisions on tolerances for refunds required the judgment of a manager.

Process 10

Process Six Sigma Company Technology 10

Harvard Business Review

MARCH 13, 2013

Of course, government has long looked to business for new ways of managing. Public variants of outsourcing were pushed as part of George W. Bush's President's Management Agenda , and President Obama appointed the country's first Chief Performance Officer. American business remains the country's most vibrant source of innovation.

Efficiency 8

Efficiency Six Sigma Benchmarking Outsourcing 8

Harvard Business Review

JANUARY 26, 2015

Accordingly, Jack Welch’s drive to Six Sigma involved an intense focus on controlling costs, quality, and execution on both the infrastructure and behavioral sides (e.g., In the first part of this century, innovation became the priority. The context demanded operational excellence. In fact, we defined growth as a process.

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

APRIL 27, 2015

Can you think of any business topic that’s been hotter for longer than innovation? In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. And yet when it comes to innovation, the gap between aspiration and accomplishment seems as big as ever.

Innovation 8

Innovation Company Engineering Supply Chain 8