Harvard Business Review

APRIL 16, 2013

As a recognized discipline, change management has been in existence for over half a century. Given this evidence, is it possible that everything we know about change management is wrong and that we need to go back to the drawing board? Obviously, not every company lets its managers off the hook in this way.

Six Sigma 9

Six Sigma Management Parcell Kotter 9

Harvard Business Review

JUNE 13, 2018

As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. At a leading global logistics company, for example, the business rules in a claims process suggested that decisions on tolerances for refunds required the judgment of a manager.

Process 10

Process Six Sigma Company Technology 10

Harvard Business Review

MARCH 13, 2013

Of course, government has long looked to business for new ways of managing. Public variants of outsourcing were pushed as part of George W. Bush's President's Management Agenda , and President Obama appointed the country's first Chief Performance Officer. And as they do, business managers should take note.

Efficiency 8

Efficiency Six Sigma Benchmarking Outsourcing 8

Harvard Business Review

JANUARY 7, 2013

Today, it is not uncommon to hear an executive talk about managing a $30 billion brand. As brand thinking has been institutionalized, management has figured out ways to assign value to this "asset." So, if you are an enlightened executive in the post-Steve Jobs era, how do you grow and manage this emerging corporate asset?

Strategy 8

Strategy Six Sigma Engineering Bottom-up 8

Harvard Business Review

JANUARY 26, 2015

Accordingly, Jack Welch’s drive to Six Sigma involved an intense focus on controlling costs, quality, and execution on both the infrastructure and behavioral sides (e.g., Managing organizations Change management Human resource management Organizational culture' The context demanded operational excellence.

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

APRIL 27, 2015

In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. By comparison, think of the long strides many businesses have made in reengineering their supply chains, boosting product quality, and rolling out lean six sigma. And it’s not just your company.

Innovation 8

Innovation Company Engineering Supply Chain 8