Harvard Business Review

JUNE 13, 2018

As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. It operates at the task level and not the end-to-end process level.” The company may have collections of standard operating procedures, but they are often poorly documented and out of date.

Process 10

Process Six Sigma Company Technology 10

Harvard Business Review

MARCH 13, 2013

Of course, government has long looked to business for new ways of managing. Public variants of outsourcing were pushed as part of George W. Bush's President's Management Agenda , and President Obama appointed the country's first Chief Performance Officer. And as they do, business managers should take note.

Efficiency 8

Efficiency Six Sigma Benchmarking Outsourcing 8

Harvard Business Review

JANUARY 26, 2015

GE now operates in 175 countries across the globe.) So a constant reengineering of our business portfolio, operating model, and culture has been a key to our evolution. The context demanded operational excellence. Operational excellence had made us vulnerable to disrupters that were figuring out new ways to move mainstream.

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

APRIL 27, 2015

In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. By comparison, think of the long strides many businesses have made in reengineering their supply chains, boosting product quality, and rolling out lean six sigma. And it’s not just your company.

Innovation 8

Innovation Company Engineering Supply Chain 8