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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business Review

For one recruitment-process-outsourcing client, consultants found that the existing process involved the same data being checked by several teams in different countries. Having started its Lean Six Sigma journey almost five years ago, ADP saw RPA as the obvious next step in its journey to drive efficiency.

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Change Management Needs to Change

Harvard Business Review

In fact, instead of strengthening managers'' ability to manage change, we''ve instead allowed managers to outsource change management to HR specialists and consultants instead of taking accountability themselves — an approach that often doesn''t work.

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How Big Companies Beat Local Competition in Emerging Markets

Harvard Business Review

Indian engineers working for Panasonic and its outsourced partners are now designing products for other tropical emerging countries. Panasonic of Japan is designing air-conditioners in India that address the unique requirements of tropical climates and customers accustomed to an air blast from swamp coolers.

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What Government Should Relearn from Business (And It's Not Efficiency)

Harvard Business Review

Public variants of outsourcing were pushed as part of George W. Lean Six Sigma , which even made its way into a candidate pledge in the last presidential campaign , is one in a series of such business-to-government waves. Of course, government has long looked to business for new ways of managing.

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Scaling Your UX Strategy

Harvard Business Review

Some companies believe that outsourcing to design firms is becoming less attractive as the value of UX as a core business asset increases. Six Sigma UX : Successful UX is often about doing less, not more. As brand thinking has been institutionalized, management has figured out ways to assign value to this "asset."

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GE’s Culture Challenge After Welch and Immelt

Harvard Business Review

Accordingly, Jack Welch’s drive to Six Sigma involved an intense focus on controlling costs, quality, and execution on both the infrastructure and behavioral sides (e.g., The context demanded operational excellence. GE has responded to this new context and feedback by making simplification our operating rhythm.

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The 5 Requirements of a Truly Innovative Company

Harvard Business Review

By comparison, think of the long strides many businesses have made in reengineering their supply chains, boosting product quality, and rolling out lean six sigma. Global supply chains have been optimized, business processes have been outsourced, and huge investments have been made in new IT tools. What’s the problem?