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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business Review

One of the most recent automation technologies to emerge is robotic process automation , or RPA. The technology is sometimes described as supporting “ swivel chair ” processes involving a lot of back-and-forth access to multiple information systems. However, many companies don’t do that.

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How Big Companies Beat Local Competition in Emerging Markets

Harvard Business Review

A Unilever R&D team in India first developed and introduced the countertop product, which includes innovative four-stage germ kill technology, in Chennai, India in early 2005. Indian engineers working for Panasonic and its outsourced partners are now designing products for other tropical emerging countries.

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Scaling Your UX Strategy

Harvard Business Review

1 billion price tag paid by Facebook for Instagram, whose primary asset is not technology, but the best photo sharing UX in the business (and some of the best UX talent as well). Some companies believe that outsourcing to design firms is becoming less attractive as the value of UX as a core business asset increases. Just look at the.