Before Automating Your Company?s Processes, Find Ways to Improve Them
Harvard Business Review
JUNE 13, 2018
One of the most recent automation technologies to emerge is robotic process automation , or RPA. As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. It doesn’t ask whether we need to do this activity at all. However, many companies don’t do that.
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