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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business Review

One of the most recent automation technologies to emerge is robotic process automation , or RPA. As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. It doesn’t ask whether we need to do this activity at all. However, many companies don’t do that.

Process 10
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Scaling Your UX Strategy

Harvard Business Review

1 billion price tag paid by Facebook for Instagram, whose primary asset is not technology, but the best photo sharing UX in the business (and some of the best UX talent as well). Today, it is not uncommon to hear an executive talk about managing a $30 billion brand. So what is management to do? Just look at the. $1