Harvard Business Review

JANUARY 7, 2013

You even people talking about UX as the way in which a consumer connects to a business — all the touch-points from marketing to product development to distribution channels. Today, it is not uncommon to hear an executive talk about managing a $30 billion brand. So what is management to do?

Strategy 8

Strategy Six Sigma Engineering Bottom-up 8

Harvard Business Review

JANUARY 26, 2015

Other times, shifts may be driven by disruptions and disrupters like the one happening in the transportation and hotel markets right now thanks to the likes of Uber and Airbnb. The decade also saw the rise of formidable emerging-market competitors and opportunities. The context demanded operational excellence.

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

APRIL 27, 2015

In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. By comparison, think of the long strides many businesses have made in reengineering their supply chains, boosting product quality, and rolling out lean six sigma. And it’s not just your company.

Innovation 8

Innovation Company Engineering Supply Chain 8