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Scaling Your UX Strategy

Harvard Business Review

Today, it is not uncommon to hear an executive talk about managing a $30 billion brand. As brand thinking has been institutionalized, management has figured out ways to assign value to this "asset." So, if you are an enlightened executive in the post-Steve Jobs era, how do you grow and manage this emerging corporate asset?

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The 5 Requirements of a Truly Innovative Company

Harvard Business Review

By now, your company probably has a new busi­ness incubator, an idea wiki, a disciplined process for mining customer insights, an awards program for successful innovators, and maybe even an outpost in Silicon Valley—all fine ideas—and yet, most likely, it still struggles to meet its growth goals and seldom thrills its customers.