Kahneman Leadership Management Politics 
Harvard Business Review
JUNE 5, 2018
As a consequence, quick wins may soon be undone, or they may beget new leadership problems. The result: You will have more control over the pace of your transition to new leadership responsibilities and the company’s transition to its new era. How to Slow Down in a High-Speed Job. Use silence.
Harvard Business Review
OCTOBER 26, 2015
Given management’s declared commitment to customer satisfaction and net promoter scores , I thought this a serious mistake; the move would undermine hard-won credibility and inhibit honest feedback from the firm’s smartest customers. Polite dismissal—in both meanings of the phrase. Andrew Nguyen/HBR Staff.
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