First Friday Book Synopsis
MAY 16, 2012
The Japanese term for continuous improvement is kaizen (??) Years ago, Jon Katzenbach told me that the greatest challenge that change agents face is changing their ideas about change.
Deming Institute
JANUARY 16, 2017
General Motors wasn’t my ideal workplace after having read Deming’s Out of the Crisis and learning a bit about Lean manufacturing in college. That sounds very much like the Toyota Production System and Lean management. Less than a year later, a new CEO came in from the outside and disbanded the internal Lean program.
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