How We Revolutionized Our Emergency Department
Harvard Business Review
SEPTEMBER 26, 2013
If it were a Toyota vehicle-manufacturing plant, a key enabler would be a rope strung along each production line above team members, the Andon Cord. The cord can be pulled by anyone encountering a quality problem or needing assistance from the team leader. In the interim, our volume has increased to over 60,000 visits annually.
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