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Untangling the Accountability, Systems, and Process Management Knot

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. Allowing opinions, power, and politics to override hard data.

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Data Can Do for Change Management What It Did for Marketing

Harvard Business Review

Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. There has been a rapid uptake in health care, consumer marketing, crime reduction, agriculture, scientific research, and many other areas. It’s time for that to change.

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How Companies Are Using Machine Learning to Get Faster and More Efficient

Harvard Business Review

We’ve seen this in stock trading, marketing, and manufacturing, where more data streams make it harder to find information that is urgent or meaningful. Market monitoring. SailThru, also out of New York City, helps marketers deploy more effective promotional emails by analyzing email and web data to build customer profiles.