2002 Customer Loyalty Development Leadership 
The Practical Leader
FEBRUARY 13, 2012
These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. They’ll often use another L-word — leadership — in complete ignorance of how their loveless “bottom line” orientation is rooted in pessimism and fear. ” Ya gotta love it!
Eric Jacobson
AUGUST 8, 2018
Debbie Laskey developed her brand marketing and communications expertise while working in the high-tech industry, the Consumer Marketing Department at Disneyland Paris in France, the nonprofit arena, and the insurance industry. Instead of drafting a simple survey, think of why questions and responses would benefit your leadership team.
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