Harvard Business Review

AUGUST 5, 2011

Managers spent a great deal of time on the plant floor watching Norman draw suggestions from the employees while asking questions about the jobs that they were performing. The top management team learned how to structure their time on the factory floor and how to listen. Attrition declined, saving on retraining.

Process 14

Process How To Attrition Operations 14

Harvard Business Review

SEPTEMBER 23, 2015

What would it look like if managers were as polite and nurturing to one another and their subordinates as they are to customers? So we propose a three-step solution to properly value the office tending work that lubricates its operations: identify it; understand its impact; and find ways to assign it value. Identify the tending work.

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

Harvard Business Review

MAY 28, 2015

Crassly put, leaders and managers get knowledge and education while training and skills go to those who do the work. So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. This was a precarious time.

Training 8

Training Education Incentives Leadership 8