N2Growth Blog

JULY 22, 2014

Or, if you are responsible for managing Solopreneur projects, how can you be sure that the work will increase impact and productivity? Design the campaign plan with compressed timeframes (Parallel Operations). Achieve Flawless Execution: Operation Arizona – the Mop-up: Plan-Brief-Execute-Debrief (Grand Strategy).

Execution 345

Execution Objective Learning-by-Doing System 345

QAspire

MARCH 30, 2015

We need more revenues, better margins, higher utilization, more leads, strategic diversification, differentiation, operational efficiency, lower attrition, strategic focus, branding et al. Related Reading: Great Quote: On System of Management by Deming. The practice of business is driven by hard stuff.

Attrition 70

Attrition Leadership Deming Human Resources 70

The Horizons Tracker

MARCH 24, 2021

As with so many policies, for this to be effective, it’s vital that senior managers lead by example. The authors argue that such policies need to be adopted by most parents to be effective, with men and women alike taking their leave.

Chief Operating Officer 98

Chief Operating Officer Attrition Diversity Policies 98

Great Leadership By Dan

MAY 14, 2015

There is still a propensity to use the word manager verses leader which can have a significant different intend and meaning. Managers tend to govern over process, data, projects and products while leaders tend to utilize human capital to navigate these same areas and participate as part of the process.

Leadership 120

Leadership Attrition Human Capital System 120

Great Leadership By Dan

JULY 11, 2013

Referred to as “high maintenance,” they’re the 20% that take up 80% of their managers’ time. Meanwhile, their behavior has consequences: - Low employee morale, retaliation, passive aggression, attrition. Most people don’t want to work for them or with them, but their behavior is rarely addressed directly or effectively.

Bond 243

Bond Attrition Absenteeism Bureaucracy 243

Tanveer Naseer

JULY 10, 2012

Perhaps the most interesting finding comes from a recent survey released last month by CareerBuilder which shows that while 81% of managers plan or have taken a vacation break this year, only 65% of full-time employees have plans to do the same. And if we do, we tend to bring work along with us.

Survey 206

Survey Attrition Creativity Stress 206

Tanveer Naseer

JULY 10, 2012

Perhaps the most interesting finding comes from a recent survey released last month by CareerBuilder which shows that while 81% of managers plan or have taken a vacation break this year, only 65% of full-time employees have plans to do the same. And if we do, we tend to bring work along with us.

Survey 206

Survey Attrition Creativity Stress 206

CoachStation

AUGUST 11, 2015

It is timely to revisit the message and challenge ourselves as business leaders to ensure we provide the most promising base for our leaders and managers to succeed. You wanted to be the best operator so didn’t ask many questions – after all, asking questions shows that you were not ready for the promotion in the first place, doesn’t it?

Succession 136

Succession Self-aware Emotional Intelligence Attrition 136

Strategy Driven

NOVEMBER 28, 2019

Workforce management systems are some of the most revolutionary features that can handle everything online from HR to hour registration and scheduling with one single tool. HR is one of the departments that do not directly contribute to profits or productivity, yet it can take a huge chunk of a business’s operating budget. Compliance.

System 65

System Management Compliance Attrition 65

Strategy Driven

NOVEMBER 10, 2010

Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge. Manager can avoid this by taking some steps now to prepare for the day when key workers leave.

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Harvard Business Review

OCTOBER 23, 2017

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. Although predictive models for change management are still a ways off, organizations can get themselves on the right path by adopting the right tools and capturing the right data.

Company 8

Company Management Metrics Tools 8

Harvard Business Review

JANUARY 21, 2015

” The company had layers of bureaucracy and management, siloed functions, and a culture of friction and defensiveness. We can look at the way our own companies operate and make inferences about how our products are perceived. This dynamic operates differently in different kinds of organizations.

Productivity 8

Productivity Products Organization Attrition 8

Harvard Business Review

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. Drivers’ dislike of managers was high, and trust was low. But the effects of this approach can be powerful.

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Harvard Business Review

OCTOBER 23, 2017

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Good or Bad Attrition?

Case Study 8

Case Study Attrition Mission Statement CEO 8

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

AUGUST 5, 2011

Managers spent a great deal of time on the plant floor watching Norman draw suggestions from the employees while asking questions about the jobs that they were performing. The top management team learned how to structure their time on the factory floor and how to listen. Attrition declined, saving on retraining.

Process 14

Process How To Attrition Operations 14

Harvard Business Review

NOVEMBER 23, 2018

As a result, the company increased its new customer acquisition threefold over the prior year and reduced its customer attrition by a healthy margin. Those behaviors can serve as the basis of training, reinforced daily by front-line managers. Automate account management. Streamline and digitize the back office.

Team 11

Team Price B2B Tools 11

Harvard Business Review

MAY 19, 2017

Management consulting is a challenging environment in which to cultivate apprenticeship, because staff regularly jump from project to project and manager to manager. As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks. ” Using Strengths-Based Development.

Diversity 10

Diversity Consultative Attrition Survey 10

Harvard Business Review

JANUARY 9, 2014

Companies have long developed and managed their sales people differently from other employees, placing great emphasis on individual performance. Record growth and profitability, increased rep engagement, and near-zero attrition. We’ve also seen an increase in importance of network performance at the manager level. The results?

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. Equally important is the fact that your China results are now reported in every top management meeting. Depending on what you choose, your strategy on talent management in China will be one of the legacies or liabilities of your operational strategy here.

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

NOVEMBER 18, 2013

Consider Trane , the $8 billion subsidiary of Ingersoll Rand that provides heating, ventilating, air conditioning and building management systems. The work improvements increased productivity substantially as measured by increases in operating income. A customer called the district manager and asked, “What is going on over there?

Survey 8

Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 12

Customer Loyalty Loyalty Banking Call Center 12

Harvard Business Review

SEPTEMBER 10, 2012

In return, the company got a workforce of loyal employees, with less attrition and higher productivity compared to other firms. The increased loyalty and higher performance of these youth has made sourcing, training and hiring disabled youth no longer just CSR intiative but an integral part of Gitanjali Gem's talent management strategy.

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

JUNE 7, 2012

The benefits of the front-line driving improvements include pride of ownership that sustains the changes, less worry for managers about whether the changes will be adopted, and reduced costs for outside consultants. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles.

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

JANUARY 17, 2018

I’ve experienced this problem both as a manager and as an employee. So in addition to overseeing our portion of the operation, I became a conduit, doing my best to build relationships between my staff and the folks at headquarters. This can contribute to attrition. This simple gesture can be very meaningful. Remote Work.

Attrition 8

Attrition Self-aware Learning-by-Doing Emotional Intelligence 8

Harvard Business Review

JUNE 7, 2012

The benefits of the front-line driving improvements include pride of ownership that sustains the changes, less worry for managers about whether the changes will be adopted, and reduced costs for outside consultants. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles.

Attrition 12

Attrition CFO Deming Outsourcing 12

Harvard Business Review

MARCH 26, 2015

Starting a global engineering operation “essentially doubles the expense for 6-12 months,” says former Informatica CTO, James Markarian. Markarian states, “You need strong company managers to set up remote sites.” Iyer has managed the evolution of Indian talent for over two decades.

Offshoring 8

Offshoring CTO Company Engineering 8

HR Digest

OCTOBER 5, 2021

In a new climate where many employers are seeing record attrition, there hasn’t been a more difficult time for diversity sourcing. Through Mathison’s Index, Theory received specific actions and immediately enacted policy and operational changes that resulted in a 12-point improvement to its overall score out of 100.

Diversity 98

Diversity Organization Training Apparel 98

Harvard Business Review

SEPTEMBER 27, 2011

When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? Do you know the impact attrition has on your customer satisfaction and your ability to grow? Operating as efficiently as possible is a minimum expectation. You should be able to get these answers.

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

SEPTEMBER 23, 2015

What would it look like if managers were as polite and nurturing to one another and their subordinates as they are to customers? So we propose a three-step solution to properly value the office tending work that lubricates its operations: identify it; understand its impact; and find ways to assign it value. Identify the tending work.

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups. But few could see much progress.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

MAY 28, 2015

Crassly put, leaders and managers get knowledge and education while training and skills go to those who do the work. So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. That scares me.

Training 8

Training Education Incentives Leadership 8

Harvard Business Review

FEBRUARY 12, 2015

As a product designer, I cut my teeth on enterprise software at Trilogy in Austin; we developed configuration tools for Ford and Nissan, pricing solutions for the insurance vertical, and supply-chain and selling management software for a host of different companies. This category of software is typically characterized as “feature-rich.”

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

OCTOBER 26, 2016

She also used them to scout for talent, keeping an eye out for young managers ready to move into more-senior positions and perhaps transfer to headquarters. The branch manager, Meryem Kartal, met them in the lobby and introduced a few staff members before showing them to her office. ” Sena needed managers like Meryem on her side.

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

JANUARY 27, 2016

But not ever as fast as the manager wants!” ” “Where is the manager?” Attrition rates had indeed spiked in the past year, along with turn times. The manager says I’m the only one she trusts with the toilets.” As Ken clocked out at 2:30 PM, the manager told him, “You do good work.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

NOVEMBER 4, 2013

He was the head of operations at Parivar, a midsize Chennai-based IT services company. Recruits love that they won’t be just a cog in the machine, that our company and its managers — Sudhir included — will listen to them. A whole group of managers dedicated to walking around and asking about our problems? Who would manage it?

Case Study 8

Case Study Cost Proposal Attrition 8