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The Gulf Spill: BP Still Doesn’t Get It

In the CEO Afterlife

Toward the end of 2010, the new CEO, Bob Dudley, promised “to move the company forward and rebuild confidence after the terrible events.” More recently, the BP-sponsored Gulf Coast tourism TV campaign has implied that everything is back to normal. Suffice to say that public suspicion does not favor voluntary action.

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Greece’s Problem Is More Complicated than Austerity

Harvard Business Review

Besides the short-term costs of such a move, history shows us that Greece has never managed to benefit from currency devaluations. For a country that isn’t export-oriented, and whose major industry, tourism, relies on stability, having its own currency is not much of a solution to economic woes. The IMF, ECB, and EU own the rest.

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Why Your Customers Hate You and How to Fix It

Skip Prichard

But Nincompoopery is something different: it’s the corporate stupidity that drives customers crazy, and keeps everyone—customers, employees, managers and business owners—from getting what they want. And that’s only scratching the surface of everything we’re trying to manage in this brave new world.

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