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Personal Needs vs. Customer Relationships

Strategy Driven

Some compile complex Customer Relationship Management algorithms to develop and maintain these relationships. As in all interpersonal relationships, from friendships, to marriage, to company and client, trust and the promise of mutual benefits are the foundation for growth and development. Emotional Needs Not Yet a Business Priority.

Aaker 64
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In India, Distribution is God

Harvard Business Review

During a recent analysts call, Apple's Tim Cook cited India's multi-layered distribution as the main reason for his company's small share of the market. The same challenge applies to start-ups that market solar lamps in India. Moreover, the market will double in size as literacy and income levels rise.

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Most Industries Are Nowhere Close to Realizing the Potential of Analytics

Harvard Business Review

Back in 2011, the McKinsey Global Institute published a report on the transformational potential of big data—and it would take a supercomputer to process all of the articles that have appeared since then urging companies to get on board before some digital disruptor renders them obsolete. Insight Center.

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The Strategic Value of APIs

Harvard Business Review

Large numbers of developers responded, and some offered immensely popular applications such as Printicular from MEA Labs , which allows users to print photos at Walgreens from either their phones or their accounts with Facebook, Instagram, or Dropbox. In its early days, its user interface was not good enough for regular users.

Levitt 8
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What BMW’s Corporate VC Offers That Regular Investors Can’t

Harvard Business Review

In fact, in 2011 BMW had also founded a corporate venture capital (CVC) unit, called BMW iVentures, but it exclusively invested in service startups. Top startups already have market leading solutions. Similarly, Charles Schwab was the early adopter client of Siebel’s revolutionary CRM system.