2013, Call Center, Human Resources and Succession

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2013

Call Center

Human Resources

Succession

Employee Recognition: Why It’s So Important and How to Do It

Chart Your Course

SEPTEMBER 23, 2014

Human resources firm Bersin found in a 2012 study that 87 percent of companies utilize tenure-based employee recognition programs, despite research showing these methods are outdated. The Harvard Business Review published the results of a study that followed employees of a Chinese call center called Ctrip.

Call Center

Call Center Human Resources How To Cooper

Recruiting Strategies for a Tight Talent Market

Harvard Business Review

APRIL 7, 2016

According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. Genesys, a pioneer of customer experience and call center software, has offices across the globe, and it’s growing quickly, having acquired 10 companies since 2012.

Marketing

Marketing Strategy Hammer Media

Leadership Digital

Employee Recognition: Why It’s So Important and How to Do It

Recruiting Strategies for a Tight Talent Market

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