2013 Call Center Marketing Project 
Harvard Business Review
APRIL 7, 2016
Or, as it turns out, even the vicinity of 1455 Market Street, the address of Uber’s San Francisco headquarters. Genesys, a pioneer of customer experience and call center software, has offices across the globe, and it’s growing quickly, having acquired 10 companies since 2012.
Harvard Business Review
JUNE 16, 2016
And our own survey of 795 large companies (average revenue of $22 billion) in North America, Europe, Asia-Pacific, and Latin America found average per-company spending on IoT initiatives — $86 million in 2015 — was projected to grow to $103 million by 2018. The call center logs customer complaints.
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