Changing an Organization’s Culture, Without Resistance or Blame
Harvard Business Review
JULY 15, 2015
We succeeded, but by 2013 we worried that we had taken our focus on results too far. In order to make our success sustainable, we decided to roll out a new “leadership model” for our middle- and upper-level managers. They had no career consequences — no one outside of HR, not even managers’ bosses, saw them.
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