2013, Customer Intimacy and Operations

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2013

Customer Intimacy

Operations

Make Your Organization Anti-Fragile

Harvard Business Review

JUNE 24, 2013

having sacrificed customer intimacy for increased operational excellence gains through widespread cost cutting, are well documented. Organizations worry about fine-tuning their operations to handle the typical situations. Operations Risk management Strategy' and in its home market in the U.K. Not anymore.".

Organization

Organization Supply Chain Customer Intimacy Stress

Invest in Proprietary Data for Competitive Advantage

Harvard Business Review

MARCH 28, 2013

Only you have the specific transaction, "John Smith bought peas, bread, and grape nehi at 9:27 AM on March 11, 2013," and the tens of thousands like it each day! Even without a proprietary data structure, companies should still seek to create advantage through their content.

Competitive Advantage

Competitive Advantage Customer Intimacy Supply Chain Retail

Leadership Digital

Make Your Organization Anti-Fragile

Invest in Proprietary Data for Competitive Advantage

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