2013, Customer Intimacy and Supply Chain

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2013

Customer Intimacy

Supply Chain

Make Your Organization Anti-Fragile

Harvard Business Review

JUNE 24, 2013

retailer, spent the last three decades improving its supply chain processes, and designing and launching a series of services, including smaller local convenience stores and online shopping. having sacrificed customer intimacy for increased operational excellence gains through widespread cost cutting, are well documented.

Organization

Organization Supply Chain Customer Intimacy Stress

Invest in Proprietary Data for Competitive Advantage

Harvard Business Review

MARCH 28, 2013

Only you have the specific transaction, "John Smith bought peas, bread, and grape nehi at 9:27 AM on March 11, 2013," and the tens of thousands like it each day! Further, they can combine John Smith's transaction with others to better understand buying patterns, improve their supply chains, lay stores out more effectively, and so forth.

Competitive Advantage

Competitive Advantage Customer Intimacy Supply Chain Retail

Leadership Digital

Make Your Organization Anti-Fragile

Invest in Proprietary Data for Competitive Advantage

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