article thumbnail

Speaker or Listener: Who’s Responsible For Misunderstandings

Strategy Driven

Copyright 2007-2015 by StrategyDriven Enterprises, LLC. Communications – Make Technology Work for You. Business Communications active listening business communications did you really say what i think i heard personal communications Sharon Drew Morgen strategydriven' Consider leaving a comment! All rights reserved.

article thumbnail

Putting Customers at the Heart of Your Brand to Create Passionate Fans: What Microsoft Learned About Customer Engagement in the Sports Industry - SPONSOR CONTENT FROM Microsoft

Harvard Business Review

In 2015, Real Madrid had a lofty goal in mind: to thrill its supporters by allowing them to participate in unbelievable experiences. “Advances in technology have helped us reimagine fan engagement and create new business models that we never thought possible. “It’s tribal. This isn’t always easy.

Sports 8