article thumbnail

To Retain Employees, Focus on Inclusion — Not Just Diversity

Harvard Business Review

Three of the most effective ways to find out are survey assessments, focus groups, and one-on-one conversations. To be effective, however, they must be approached in a way that accounts for the fact that people — particularly those in underrepresented groups — can be more difficult to get to know than we think.

article thumbnail

How to Strengthen Your Reputation as an Employer

Harvard Business Review

Beyond the cost to replace staff, which is estimated at 50%–75% of the new hire’s annual salary , this type of attrition damages coworker morale, disrupts customer relationships, and, in the age of employer review sites like Glassdoor, inhibits companies’ ability to attract new talent. The timing couldn’t be worse.