Harvard Business Review

APRIL 7, 2016

Or, as it turns out, even the vicinity of 1455 Market Street, the address of Uber’s San Francisco headquarters. According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. Just one year later, Glassdoor named Genesys one of the Best Places to Work for 2015.

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

MARCH 20, 2017

Home Run Media, a media agency that helped its clients plan and carry out their marketing strategies, had been operating for more than a decade when a key client in the fantasy sports industry began to grow rapidly, thanks in part to Home Run’s work and to a healthy dose of venture capital that was fueling its growth.

Media 8

Media Hammer Software Company 8

Strategy Driven

FEBRUARY 9, 2015

The receptionist or telephone operator. Big companies hammer their entire workforce to make certain that their customer satisfaction scores are high or higher, when they could be (should be) creating an internal training program that begins with the word wow, and progresses upward from there. Video proof is the new proof.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50