2016 360-Degree Feedback Emotional Intelligence Management 
Harvard Business Review
DECEMBER 27, 2016
The Mayo Clinic is America’s best hospital, according to the 2016 US News and World Report (USNWR) ranking. A simple question was asked: are hospitals ranked more highly when they are led by medically trained doctors or non-MD professional managers? The Best Hospitals. Cleveland Clinic comes in second.
Harvard Business Review
JULY 6, 2017
Our data included executives’ scores on personality and emotional intelligence assessments, interviews with their managers and HR, and our case notes. Our study was published in Consulting Psychology Journal in December 2016. We examined data from 72 executive coaching engagements we conducted from 2008 to 2014.
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