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November 2016 Leadership Development Carnival

Lead Change Blog

Welcome to the November 2016 edition of the Leadership Development Carnival! The Lead Change Group would like to thank the Remote Leadership Institute (RLI) for sponsoring the Lead Change Group (including this carnival) for November 2016. Miki Saxon of MAPping Company Success contributed Golden Oldie: Customer Service Week 2016.

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November 2016 Leadership Development Carnival

Lead Change Blog

Welcome to the November 2016 edition of the Leadership Development Carnival! The Lead Change Group would like to thank the Remote Leadership Institute (RLI) for sponsoring the Lead Change Group (including this carnival) for November 2016. Miki Saxon of MAPping Company Success contributed Golden Oldie: Customer Service Week 2016.

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Why The Best Hospitals Are Managed by Doctors

Harvard Business Review

The Mayo Clinic is America’s best hospital, according to the 2016 US News and World Report (USNWR) ranking. A simple question was asked: are hospitals ranked more highly when they are led by medically trained doctors or non-MD professional managers? The Best Hospitals. Cleveland Clinic comes in second.

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Younger and Older Executives Need Different Things from Coaching

Harvard Business Review

Our data included executives’ scores on personality and emotional intelligence assessments, interviews with their managers and HR, and our case notes. Our study was published in Consulting Psychology Journal in December 2016. We examined data from 72 executive coaching engagements we conducted from 2008 to 2014.