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Creating Customer Focused Teams, Part 1

Strategy Driven

In Front Line Heroes , Bruce Hodes offers executives and business leaders advice culled from 30 years of coaching privately held companies ranging from $5 million to $100 million in size. I first saw this term used in the book Raving Fans by Ken Blanchard. What is a Raving Fan Customer? About the Author.

Team 51
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Loud and Clear: Six Tips for Communicating in a Way That Truly.

Strategy Driven

Here’s some advice on how to create messages that people really remember. Ken Blanchard Co-author of The One Minute Manager and Golden Gavel Award recipient “Finally! While I think I’ve come a long way on that journey, I never fully understood what it takes to be a world-class communicator until I read Nancy Duarte’s Resonate.

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